I'll start by saying that I was asked by them to write a review. Though I typically decline such requests, after two years of exceptional service I decided to comply because there seem to be so many more of these outfits popping up and I feel obligated to help whoever may read this avoid the same problems I've had with other agencies in San Diego.
Home Care of La Jolla is the third agency we've hired to care for my mother and father. Before working with them we had another La Jolla agency that consistently over billed for their services, and then a franchise agency that seemed to think customer service ended once the contract was signed. Overall I began to doubt that any of these home care agencies did much more than circulate unprofessional caregivers for a fee.
It's been nearly two years now and our experience with Home Care La Jolla could hardly be better. Their office staff, specifically Lisa and staff-LVN Janel, are tireless in meeting our wishes. Not every caregiver has been a good fit but I no longer fret because this company cares enough to respond and work their tails off to provide us with smart, capable and professional people. Apparently they require more training before hiring caregivers and I'm told by my caregivers that they pay several dollars more per hour than other agencies. The results speak for themselves as the quality of staff is at another level from the first agencies we hired.
I confidently recommend this agency to my friends and their experience has been just a positive as ours in working with Home Care of La Jolla.